Privacy Policy

At Al-Jawhara, we respect the privacy of our visitors and customers. This policy explains what data we collect, how we use it, and how we protect it when you browse our site or place an order.

By using our website, you agree to the practices described in this policy.

Account data: your name, phone number, email address, and password (stored encrypted).

Order data: shipping address, city, and details of the parts you ordered.

Payment data: for card payments, your card details are processed directly by our payment gateway, Moyasar. We never store card numbers on our servers.

Communication records: messages you send us via WhatsApp or the site's live chat, used to follow up on your order or answer your questions.

Technical data: IP address, browser type, and cookies/local storage used to keep your cart, display preferences, and chosen language.

To process and confirm your orders, and to contact you about shipping and delivery status by phone, WhatsApp, or email.

To verify your identity via a one-time password (OTP) sent to your phone when you create an account or sign in.

To save your addresses and improve your experience for future purchases.

To send newsletters and promotional offers if you subscribe — you can unsubscribe at any time.

To comply with applicable legal and accounting requirements in Saudi Arabia.

We never sell your personal data. We share the minimum necessary data with:

Shipping and delivery companies, to deliver your order to your address.

Our payment gateway, Moyasar, to process electronic payments securely.

Our email service provider, to send order notifications and invoices.

WhatsApp, to send order confirmations and verification codes from the store's number.

Your data is never shared with third parties for marketing purposes.

Our site uses cookies and local storage for essential purposes: keeping your shopping cart, remembering your preferred language, your light/dark mode setting, and your login session.

We do not use third-party advertising trackers.

We take reasonable technical and organizational measures to protect your data from unauthorized access, including encrypted passwords, HTTPS-secured connections, and access to customer data limited to what our team needs to do its job.

We keep your account and order data for as long as your account is active, and afterward for the period required by law for accounting and tax purposes.

Under Saudi Arabia's Personal Data Protection Law, you have the right to:

Access the personal data we hold about you.

Request correction of any inaccurate data.

Request deletion of your data or closure of your account, unless we are legally required to retain it.

Withdraw your consent to marketing messages at any time.

To exercise any of these rights, please contact us via our Contact page.

Our website is not directed at children under 18, and we do not knowingly collect their data.

We may update this privacy policy from time to time. Any changes will be posted on this page along with an updated review date.

For any questions about your data privacy, please reach out via our Contact page.